The owner had the idea to provide automated communication between elderly people in need and their relatives and support. A small staff of 3 people developed the initial product and started to successfully sell it in nursing homes. It turns out that the application and server needed expansion and more robust technologies.
S&A Technologies was asked to bring the whole components to a more robust and scalable platform and support it for the foreseeable future.
S&A was confronted with a set of challenges that needed to be overcome.
The first action was to understand the business model of the customer. From the business goal a series of tasks was grouped into: